“Claudia Gellenoncourt” is pleased to announce that the new online store for the promotion and distribution of its products is operational.

It is based in Chania, Crete, Gavaladon 18. 73132.

VAT Registration Number 045252051.

Before entering the online store and browsing our websites and webpages, we invite you to carefully read the following terms and conditions for the use of the online store. If you do not agree to the following terms, please stop using this multistore immediately.

Below, you will find in detail all the sections regarding the terms and conditions of use of the store “Claudia Gellenoncourt”

Payment Methods

We suggest the following payment methods for your purchases:

A. Cash on delivery (exclusively for orders within Greece)

For purchases up to the amount of 1,500.00 euros in total and only for Greece, you have the opportunity to pay the price of your purchases to the carrier, the moment you receive it. Cash on delivery costs are included in the shipping costs, which amount to 6.00 euros. Cash on delivery is made via shipping: General Post.

B. By deposit in a bank account

For purchases from online store.

You can deposit the price of your purchases in the following account Claudia Gellenoncourt strictly within 5 working days from the submission of your order. Otherwise your order will be cancelled.

In the bank deposit you must state as a reason:

1.        Your full name

2.        The number of your order, which will be sent to you via email upon completion of the ordering process.

For your fastest service you can send us the Bank depository via email to this address:

Claudia_g.44@yahoo.com

The bank account to which you can deposit the amount of the order is:

BANK: Piraeus Bank

IBAN: GR19 0172 7580 0057 5808 2820 637

SWIFT: PIRBGRAA

OWNER’S NAME: LONFAT CLAUDINE YVONNE ANNA

Your order will not be shipped until we receive your payment.

The process of clearing your payment is undertaken by PIRAEUS BANK, thus ensuring the absolute security of your transaction.

D. Via PayPal

By choosing to pay via PayPal you will be transferred to the PayPal website (online secure transaction system) where you can pay either with your credit / debit card or through your PayPal account. The payment process via PayPal is fully automated. During this process no personal information (including credit card number) is stored in the electronic system CLAUDIA GELLENONCOURT JEWELLERY.

1. Copyright

All rights, including the intellectual property and the rights of the database of this store and its contents, belong to CLAUDIA GELLENONCOURT or are registered or used with the permission of the holder. No part of this site may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of CLAUDIA GELLENONCOURT.

You may not modify or create any material or information for any purpose other than personal, non-commercial purpose. You agree to use this multistore only for lawful use. CLAUDIA GELLENONCOURT reserves the right to use for its own purposes any material provided through this website, including text and images, even for editorial purposes.

All the names, images and marks used by CLAUDIA GELLENONCOURT are registered or used with the permission of the holder. The use of: the names of the models, collections, products, services, the company name and all the emblems belonging to CLAUDIA GELLENONCOURT is not allowed by third parties.

2. Limitation of Liability

We strive to ensure that the information presented is accurate, complete and updated on a regular basis. By using this store, you accept and are bound by the terms and conditions that apply at the date of its use.

We do not warrant or represent the accuracy or completeness of the information contained in this store, nor do we warrant that the use of this website will be without interruption or error, nor that any errors will be corrected automatically. CLAUDIA GELLENONCOURT does not guarantee protection against viruses or other harmful electronic data through the use of its website.

The company guarantees the timely information of the final consumers about the non-availability of the products or any delay in the delivery of the ordered products.

3. Modification of the terms hereof

CLAUDIA GELLENONCOURT reserves the right to modify or renew these terms and conditions of transactions. If you use the store after an announcement of a change in the Terms of Use, it means that you agree to the new Terms of Use. For this reason, we recommend that you follow the Terms of Use on a frequent basis, in order to know them accurately.

4. Security and Personal Data

CLAUDIA GELLENONCOURT recognizes the importance of the security of your personal data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential.

When navigating and accessing store content, you do not need to provide information that constitutes personal data. However, in order to access the various services provided by the website, you may be asked for the following information:

1.        To create an account – Contact details such as name, email address, telephone, fax, address and zip code.

Security at the online store is achieved through “Customer Identification”.

There are two codes used to identify you:

A. The username (email or username)

B. The Personal Security Code (password)

Every time you register them, they provide you with absolute security access to your personal information.

The only one who has access to your data is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties.

Your personal information, upon your request, can be permanently deleted.

Confidentiality is taken for granted in the case of product purchase. All information transmitted by the user / member is confidential and the company. has taken all the necessary measures to use them only to the extent deemed necessary in the context of the services provided and does not disclose the details of customers and their transactions.

However, having taken all possible measures, the security of the data you enter cannot be fully guaranteed and in case of data loss they bear no responsibility.

By submitting material to our server, you agree that the material does not contain untrue, illegal, or in any way inappropriate information.

5. Search and Buy Products

To facilitate your search and your purchases, we have set up a simple process: Using the “search” option will easily lead you to the specific product you want. In case you wish to place an order, select the payment method and fill in the order form.

When registering your order, you will receive an automated email which will confirm the receipt of the order and will state the details of your purchase. During the progress of the order you will receive a second email which will inform you about the shipping and delivery date of your order.

In case there is a problem with your order, then a corresponding e-mail will be sent to you or we will contact you at the phone number you registered during your registration or the registration of your order. Please take care of the receipt of the e-mails, for their safekeeping throughout the duration of our transaction and for our timely information in case any of your contact details are modified.

We reserve the right to refuse order processing in cases of unavailability or cancellation of products.

6. Product Prices

All prices presented in our multistore include VAT. Shopping articles are subject to Greek VAT. These prices refer to the quantities that are available, while CLAUDIA GELLENONCOURT reserves the right to adjust prices. CLAUDIA GELLENONCOURT house prices are the same at all points of sale (stores and online store). There are cases where the price of the same product changes when it is subject to modification of one or more of its physical characteristics, such as that of size. Although we make every effort to accurately describe the items and prices we quote in our online store, we cannot rule out the possibility of some typographical or technical errors in prices and product descriptions. Shipping costs through the online store, as well as customs or other taxes are not included in the prices listed next to each product.

8. Additional information for orders

Orders and shipments are made to and from most countries in the world. Contact us for more information to claudia_g.44@yahoo.com.

Order cancellation:

The order can be cancelled in the following two cases:

1. Before completing the order

2. BEFORE the shipment * of the order

* The shipping date will be notified to you in the informative email you will receive.

9. Shipping costs and delivery time

A. Orders from Greece

For purchases worth more than € 300.00, CLAUDIA GELLENONCOURT House offers you shipping costs. For purchases of lower value, the shipping charge is € 6.00.

B. Orders from countries within the European Union, including France

For purchases worth more than € 600.00, CLAUDIA GELLENONCOURT House offers you shipping costs. For purchases of lower value, the shipping charge is € 25.00.

C. Orders from countries outside the European Union

For purchases worth more than € 1,000.00, CLAUDIA GELLENONCOURT House offers you shipping costs. For lower value purchases, the shipping charge is € 35.00.

caution

For “Orders from countries outside the European Union” , the customs clearance of products in the country of delivery is an additional cost and is borne by the recipient. The charge is calculated differently for each country, according to the taxes applied at its customs.

Delivery time is 7-15 working days.

10. Product return policy

You have the right to request a “refund” and return the products, strictly within fourteen (14) days from the date of receipt of the order.

In this case you are charged with:

• The costs of transporting the products

• Insurance costs

• Customs clearance costs for countries outside the European Union

The procedure followed is as follows:

For purchases from online store CLAUDIA GELLENONCOURT.COM

1. Notify CLAUDIA GELLENONCOURT by email claudia_g.44@yahoo.com

2. Then you will be sent the special “refund” form which you will fill out.

3. Send the above document completed via email to claudia_g.44@yahoo.com

Prerequisites for your application to be accepted are each product to be returned to:

1. It is in its original excellent condition, intact and unused, inside the CLAUDIA GELLENONCOURT package.

2. Has been received, inspected and approved by the company.

3. It must be accompanied by the original receipt and all other purchase documents.

In case the above conditions are met, we are obliged to return the price you have paid within 30 calendar days from the date of receipt of the return order.

Upon receipt of the product, we recommend that you personally check the delivered product and confirm that its packaging remains intact.

11. Product change policy

You have the right to return the products you purchased and request their replacement with another product or products, strictly within thirty (30) days from the date of receipt of the order.

In this case you are charged with:

• The costs of transporting the products

• Insurance costs

• Customs clearance costs for countries outside the European Union

In case the changed product is of lesser value than that of your original order, we will not refund the difference. The difference is credited to the customer’s name for future purchases.

The procedure is as follows:

1. Notify CLAUDIA GELLENONCOURT by email at claudia_g.44@yahoo.com within the above deadline (30 days).

2. Then you will be sent the special form “Change of Products” which you will fill out.

3. Send the above document completed via email to claudia_g.44@yahoo.com

Prerequisites for your application to be accepted are each product to be changed to:

1. It is in its original excellent condition, intact and unused, inside the CLAUDIA GELLENONCOURT package.

2. Has been received, inspected and approved by the company.

3. It must be accompanied by the original proof of purchase and all other documents.

Upon receipt of the product, we recommend that you check it in person and confirm that its packaging remains intact.

Changing already changed products is not allowed.